IMPORTANT: Dear, Klairs is refunding the clients

Hello everybody!

If you, just like me, loved Klairs Soft airy uv essence spf50 and were very disappointed when it turned out its declared spf was not even close to the real one, this information might be interesting for you.

Klairs published the results of their testing and it seems that Soft airy essence had the spf between 12 and 15!! Unbelievable, right?? The testing results for their 2 other products were also published (Mid Day blue UV shield and Illuminating Supple blemish cream). As a result of this terrible results, Klairs decided to refund everybody who purchased their spf products through their authorized distributors.

Here is the link where you can ask for refund depending where you purchased your sunscreen. Last year, I bought 2 tubes through their authorised Ebay seller kr.cfactory and I have just filled the forms.

Official Refund Policies – Dear, Klairs (klairscosmetics.com)

I must say I’m nicely surprised and that is how everybody should treat their clients.

Now, let’s wait and see what happens next (waiting for the summer or in my case, waiting for the refund 🙂 ).

UPDATE May 17th 2021: This morning I got a refund for all 3 Klairs sunscreens I bought. Well done, Klairs!

11 Comments

  1. It’s really nice that they are being transparent with consumers and offering full refunds. SPF12 is a pretty sad result especially as the Soft Airy UV Essence is loved by so many of us for its texture. Looks like I’ll be finishing mine as a regular moisturiser instead of a sunscreen now 😦

    Liked by 2 people

  2. I was saddened to hear the protection wasn’t up to standards / marketing claims. I loved using this as it went on absolutely beautifully. I don’t have any receipts for the several tubes that i bought so won’t be able to get refunds but I’m glad the company is trying to make amends.

    Liked by 1 person

  3. This seems to happening a lot! This is the third brand of sunscreen I’ve heard that’s claims aren’t up to standards. Really sad, but I’m glad they’re being honest and giving refunds.

    Liked by 1 person

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